A graphical depiction of a woman watering coins and plants sprouting out of them.

Focus On The Right Goals – Part 3

In Part 1 of this series, we discussed how business owners need to focus on whether a sale will result in cash received.  In Part 2, we discussed how business owners need to consider the net cash – the gross profit – that a sale will achieve.  Building on this concept – and after taking a break recently to discuss our Spring client satisfaction results –  when I talk to people about accounts receivable financing/factoring, they will sometimes raise the issue of cost.  Yes, compared to a prime rate bank loan, our fees for working capital, outsourced professional credit and outsourced accounts receivable collection combined are certainly higher because we’re providing far more service in a far different risk category.  But so far they aren’t comparing correctly.  If a bank line of credit met a business owner’s needs, they wouldn’t be talking to us.  They’re meeting with us because a bank line isn’t available, or is too small to be sufficiently useful to them.

The correct calculation for a profitable growing business is:

  1. No additional cost or profit vs.
  2. Incremental sales from having unlimited working capital, less related cost of sales and other variable costs, less Liquid Capital advance fees, + value of lowered bad debt risk.

Our clients become our clients because they’ll be much better off if they do.

Sometimes we’re compared to bringing in an equity partner.  Professionals I speak with generally agree that is the most expensive solution. On day one it looks inexpensive, because little cash goes out the door other than for legal fees, but in year 2 when there’s a big dispute, or the co-owner wants to make more of the decisions, or is pushing for bad choices, or in year 10 when you have to pay them out for half the current value of the successful company, entrepreneurs realize that bringing on a partner was the most expensive decision they could have made.

Dan Effa

Learn more about me and the Liquid Capital Advance team

A woman talking to a psychologist in a private setting about customer service issues.

Professional, We “get it”, Great Customer Service

 

This just in from our Client Satisfaction Survey:  respondents either agreed or strongly agreed that Liquid Capital Advance is professional in its work, and all respondents speak highly of their operations advisor. 75% strongly agree our advisors understand the client’s business, are accurate, listen and understand.  This flows from some of our core values: “We do what’s right and hold ourselves to the highest standards to build trust” and “We will always earn the right to be our clients’ first choice for alternative working capital.”

 

Here’s what some of those clients told us:

“Liquid Capital truly understands the nature of our business.”

“Customer service is totally amazing. Responsive and easy to contact.”

In response to a request to provide one area with room for improvement: “I honestly have nothing to say.  Liquid capital has exceeded my expectations.”

______________

We’re pleased with the recent feedback from clients, and hope you’ll in turn be pleased to entrust your clients to us, or to reach out to us for your own working capital needs.  Give us a call today!

Dan Effa

 

 

Learn more about me and the Liquid Capital Advance team

A stack of $100 bills in Canadian currency

Solutions Provide Good Value

 

Here are some further results from our recent client survey: respondents believe they get good value from working with us, with the majority also stating we have helped them increase their profits. Often people express concerns that our working capital solutions are “high cost”.  However, perspective means everything, and in this case it’s very important when determining if Liquid Capital Advance solutions are “cheap”, “high cost” or “valuable”.  Here’s what I recently wrote to a referral source:

“Certainly, an equity take-out [mortgage] is a low-cost option if available.  In our case, we’re far less expensive than an equity partner, or turning down profitable work due to a working capital shortage, and our client is in control of how much they pay in Liquid Capital fees (no minimums, exit fees, etc.).”

Our clients realize we work hard for them as their reliable working capital providers, and that although we charge a fee for this service, it’s far better to get most of their gross margin % on millions of dollars in extra sales, instead of forgoing revenue and profits due to a working capital shortage.

Dan Effa

 

 

Learn more about me and the Liquid Capital Advance team

Client Satisfaction Survey

Liquid Capital Advance Corp. – Client Satisfaction Survey Results

Client Satisfaction Survey

We’re pleased to announce the recent completion of our Client Satisfaction Survey.  Over the next few posts, I’ll be highlighting some of the (stellar!) results.

First off, clients indicate we deliver what we promise – in fact, 70% strongly agreed with this statement. In a world with so many broken promises, we hold our integrity as a core corporate value: “We do what we say, because this is what our clients expect and deserve.”

Often, our promises relate to our efforts to bring a new client on board quickly, or to meet an existing client’s urgent working capital need for payroll or outstanding bills.  75% of survey respondents strongly agree we are quick to get them the cash they need to run their businesses.  Often our referral sources will ask, “How quickly can you do this for them?” and there’s typically surprise at how quickly a business can become a Liquid Capital Advance client once they provide us with their documents.

We are delighted that our existing and past clients speak so highly of us, and we look forward to continuing to hold to our core values.

Dan Effa

 

 

Learn more about me and the Liquid Capital Advance team

A woman working on a kanban board in an office setting.

Focus On The Right Goals – Part 2

In my last post, we discussed how important it is to focus on whether the customer will pay their bill, rather than just focusing on whether the customer issued a purchase order or signed a contract. 

This by definition will bring cash in the door. But that also isn’t the right end goal – it’s the net cash that’s important, after the expenses are paid.

Again, business owners will often focus on the sale/cash in the door, while not focusing an equivalent amount of time on the cash going out the door to fulfil that sale. I’ve spoken to business owners with 5-10% gross profit margins. With the level of risks business owners face today, that’s usually not a business worth getting up for. Often business owners just make sales for the sake of the sale (which might make sense for a specific purpose, but it has to be a pretty sound business decision….).  

 

Dan Effa

Want to learn more about me and the Liquid Capital Advance team? Contact me today!

Focus on the Right Goals

Focus On The Right Goals

Focus on the Right Goals

Back when I owned the BC/Vancouver Liquid Capital office, and again now as I meet with business owners, I have often found they are not focusing on the right things. I think most business owners recognize that one of their key goals is to have a pile of money, though it could be defined as:

  • Enough food for the table next month
  • A sweet retirement
  • A solvent and growing business to hand to a child
  • A desirable business that sells for a good earnings multiple
  • Enough working capital to allow the growth that they know and see is possible

However, most business owners focus on getting the sale: “A PO should be here soon”, “We signed the contract!”, etc. There often isn’t enough focus on whether that “sale” ever turns into cash.

Sometimes there’s the “deer in the headlights” from “how on earth do we now provision that big sale?”, but I often come across businesses giving trade credit to a customer in quantities far beyond what is prudent based on professional credit adjudication. If it becomes a bad debt, then all you have left are a bunch of costs.

Depending on profit margins, it could take $2M in sales to make up for a $200K bad debt. That’s scary.

Professional credit assessment is an important business owner tool – one that’s not available unless you are working with a factoring company or searching for and retaining your own in-house staff if you’re big enough to justify that approach.

 

Dan Effa

Want to learn more about me and the Liquid Capital Advance team? Contact me today!

Back to the future Deloran car sitting in a smoke machine haze.

Back To The Future

Back to the future

In the prior blog post I highlighted my boss, friend and Liquid Capital Advance owner Jonathan Brindley, CPA, CA

This time around I want to talk about how it’s great to be back – back providing trade finance solutions.

I’ve got two primary reasons. Firstly, the people. It seems to me that corporate finance professionals are generally some of the nicest people you will ever speak with. Maybe it’s because they and I both have experience in the same industry, or because I’m a CPA, or (lol!) because I’m not asking them for money, but I find them to be very friendly and a delight to speak with. It might be because bankers are in business to help people, and they want to say yes, and there are plenty of times when they can’t say yes, especially now with their employers becoming more selective in approving loans given the recent bank failures and recession they see looming.

Secondly, I also love helping people. At Liquid Capital Advance, we help keep dreams alive – we allow business owners to dream again (literally sometimes, as they get to start sleeping again!).

I owned the BC/Vancouver Liquid Capital office for a decade, and then spent 8 years in other roles.  I find my present role at Liquid Capital Advance Corp. very fulfilling, and am glad to be back!

 

Dan Effa

Want to learn more about me and the Liquid Capital Advance team? Contact me today!

Headshot Jonathan Brindley, Liquid Capital

Liquid Capital Advance Corp. helping businesses access funding

Nearly a dozen years ago, Jonathan Brindley, CPA, CA, the founder of Liquid Capital Advance Corp., set out to develop a factoring company. The National Post published an article on his journey a few years back:  ‘One size does not fit all’: How one alternative financing firm went beyond factoring”.

Jonathan-Brindley-Liquid-Capital-Advance-Corp.

«The goal was to create an entity that would provide small- and medium-sized businesses with the financial resources they needed to fill the gap before their receivables were paid.» In return for a small fee (in the two per cent to four per cent range), Liquid Capital Advance deposits 75 per cent to 85 per cent of the face value of the receivable with the balance retained until the invoice was paid. Once the funds have been repaid they can be redeployed again. Ideally the goal is to recycle the funds every 30 to 90 days.

«Brindley’s business evolved into much more than a recourse factoring shop. It now defines itself as ‘a full-service working capital and trade finance company,’ that also provides ‘asset-based lending, purchase order financing, inventory financing and equipment leasing.»

Click here to read the full story published in the Financial Post.

Would a trade war present an opportunity?

Would a trade war present an opportunity?

Pundits say that investors are concerned about the possibility of a trade war. Deloitte has noted that the global economy is “decelerating sharply,” which could mean a recession is on the horizon. “Despite record low unemployment, a burgeoning trade war has had a stifling effect on business investment and trade flows, not only in the United States but also broadly around the world” the report concludes.

As you probably know, opportunities often appear alongside disruptive events. Typically, if a company thrives on disruption, it’s because its leaders have been willing to make changes in the way they operate. Here are some recommendations for both importers and exporters based on my more than 30 years of experience running businesses around the world for Fortune 500 companies.

Importers

Supply chain optimization

One of the great opportunities comes from reviewing your supply chain now, ahead of tariff policy changes. Questions to ask include the amount of money that is tied up in premanufacturing deposits made to third-party foreign suppliers and the cost of holding large inventories because of manufacturing minimums or the long shipping time to your market.

Logistics cost is often overlooked, as is the cost of visits to factories in Asia or Europe. This may be the time to explore the capability of Western Hemisphere suppliers, particularly those that are located in Mexico, Costa Rica, Colombia and Peru. They are well served by international freight forwarders. Other advantages include reduced inventory carrying costs because of reduced transit time, lower production minimums and the ability to travel in and out in a day or two.

Perhaps one of the most compelling arguments to move production to one of these countries is outlined in my earlier article, “Why company leaders need to think like outside investors.” In it, I demonstrated that return on investment is a more important measure of profitability than gross margin. A shorter supply chain supports that argument by allowing for increased inventory turns while reducing inventory carrying cost. In other words, please do not decide against optimizing your supply chain based on the cost of production per unit. Supply chain financing is available for these imports just as it is for Asian and European goods.

Exporters

If you find that tariff policy changes affect your ability to compete in a certain market, don’t despair. Here are some ideas that may be worth trying.

Outsource some production elements

Outsource some production elements to local producers. Typically, it makes sense to assign final assembly of the product, its labels and its operating manual to local suppliers to reduce the impact of tariffs and currency exchange rates. At times, this requires the cooperation of the exporter’s main manufacturing site; however, strong leaders make decisions based on the global good rather than allowing a culture of silos to prosper.

Did you ever notice how foreign manufacturers in North America are able to be competitive? Long ago foreign car manufacturers found that not only was it good PR to manufacture in North America, but it also reduced import duties and saved on logistics expenses. They shipped parts they could “nest” together, rather than incurring the cost of shipping the air inside of a bulky auto.

Optimize distribution

It is also important to lower in-country operating expenses by training locals rather than bringing in expats. Outsource any noncore operations. Refine your hiring practices by limiting the number of positions that require English speakers. Name a local distributor in place of a JV or wholly owned operation. On that note, I have seen business improvement among companies that have facilitated leveraged buyouts by key employees. If you want to learn more about international business, please take a look at my three-part series “International expansion: Is your company ready?”

I sincerely hope that this article has stimulated your interest in this timely subject. If you’d like to discuss further, please feel free to drop me a line.

Five small-business trends that every company should consider

Five small-business trends that every company should consider

Every small-business owner is looking for an edge to set their company apart or give them better odds of success. Smaller companies are generally nimble enough to change or adopt new strategies when needed. But these businesses also run on a tight budget, and the trends they focus on need to both be cost-effective and demonstrate quick and tangible results. If the strategies are easy to implement, so much the better.

In many ways, small businesses serve as a testing ground for industry trends, and strategies often emerge from their operations that can benefit businesses of any size. Below, five members of South Florida Business Journal Leadership Trust share the trends they’ve noticed and implemented that should be on the radars of leadership teams across industries.

1. Be agile and innovate.

Few small businesses or larger companies from a decade ago have survived and thrived without being agile to prepare for and predict what’s around the corner. Businesses must be vigilant in learning and exploring how to adapt to the unforeseen marketplace — the best of small businesses and companies help create those very changes and innovations in their product, services and delivery. — Jeffrey Bartel, Hamptons Group, LLC

2. ‘Outsource’ technology.

Forty years ago, “outsourcing” was replacing internal labor with external labor on a large-scale basis. Today, a better application of “outsourcing” is the leveraging of technology applications. There is now an “application” solution to just about every function a company needs to perform, scalable to volume and sophistication. Small businesses can achieve high-level functioning at an affordable cost. — Michael Sluka, B2B CFO Partners

3. Try a handwritten note.

A very inexpensive trend that has historically worked well for us is the art of the handwritten note. Whether to say thank you, send a holiday wish or something else, it’s been extremely successful for us, especially in a time when everything is digital. — Durée Ross, Durée & Company, Inc.

4. Adapt to the changing expectations of the workforce.

Digital nomads, the gig economy and a fluid workforce have changed the traditional business model. Employees value freedom, autonomy and flexibility. It is very much an “adapt or die” model for many older businesses right now. It is critically important to evolve the business model to continue to attract and retain top talent, which ultimately dictates the success or failure of a company. — Jaime Sturgis, Native Realty

5. Conserve cash to accelerate growth.

Successful, fast-growing companies conserve cash in several ways. Contract manufacturing or outsource until volume justifies bringing an activity in-house. Reduce lead times (inventory holding costs) by purchasing from distributors rather than manufacturers. Use supplier credit or trade finance, which grows as volume grows and is less expensive and time-consuming than raising capital. — Dennis Custage, Liquid Capital